Payment & Billing Policies
While Webgold Hosting uses an automated billing system, the quality of our customer care and your ability to personally contact a live person is very important to us. Our billing department is staffed with qualified professionals to ensure that all of your needs are met.
Billing Contact Information:
The following Terms of Use constitute Webgold Hosting's Billing Policy and apply to ALL Webgold Hosting customers:
Every hosting account with Webgold Hosting features a 30-day Money Back Guarantee. Accounts closed after 30 days do not qualify for a refund of any pre-paid fees. Accounts closed for violating Webgold Hosting's Policies do not qualify for a refund.
Payments Methods
Full payment is required before any hosting services are rendered. We accept VISA, MasterCard, Discover, American Express, Diner’s Club, JCB, all VISA and MasterCard-sponsored debit cards, Cash and Cheques.
Billing Cycles (Terms)
Webgold Hosting offers four Billing Cycles (terms) for hosting charges: Monthly, Quarterly (3 months), Semi-Annual (6 months), and Annual (12 months). You may elect to change your Billing Cycle at any time.
All payments are due on the anniversary of the signup date. For each successive period, your contract is renewed automatically and billing will continue until you cancel your hosting account. The billing period is determined by the billing option you chose at the time of ordering. (monthly, quarterly, semi-annual or annually) Your billing period also applies to any additional items and services ordered after the initial activation of your account. Fees for such items and services will be prorated so that the start date matches that of the first domain.
Invoicing
All invoices are sent exclusively via e-mail. Webgold Hosting does not send invoices through postal mail or fax. You are responsible for directly updating, or notifying Webgold Hosting, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).
Please note that it is your responsibility to keep your account and contact information current. Webgold Hosting is not responsible for outdated email addresses or non-receipt of email invoicing.
Late Payments
All payments are due on the Account Statement Date. The Account Statement Date is the anniversary of the date the account was activated. If you provide Webgold Hosting your credit card information, you authorize Webgold Hosting to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with Webgold Hosting’s cancellation policies. You are responsible for directly updating, or notifying Webgold Hosting, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).
Customers not paying by credit card agree to make payment of their balance due on or before the Account Statement Date.
Accounts that remain unpaid after 3 days will incur a non refundable late fee of $5.00. If the account is not paid in full within 10 days following invoice date it will be suspended. Suspended websites will not be accessible from the Internet. Any account suspended for non payment will be assessed an additional non refundable fee of $10.00. The site will remain suspended until payment in full is received (including late & suspension fees). To avoid late fees, you may pre-pay on a quarterly, semi-annual or annual billing cycle.
All accounts that are thirty (30) days past due will be automatically deleted. The remaining balance must be paid within 30 days of when the account is closed. If we do not receive payment on the remaining balance in that time, we will begin efforts to collect any fees owed. We apply a $25.00 collection fee to cover our costs in attempting to collect your debt. If our internal collection efforts fail, we reserve the right to turn the account over to a 3rd-party (either collections agency or attorney) for further action. We also reserve the right to report your unpaid balance to credit reporting agencies.
Overview of Additional Fees
- Late Fees
Any account with an unpaid balance 3 days following the invoice date is considered late and will be assessed a non refundable late fee of $5.00.
- Suspension Fees
All accounts not paid within 10 days will be suspended and will be assessed a non refundable suspension fee of $10.00
- Collection Fees
All accounts not paid in full within 30 days of the date the account is deleted will incur a $25.00 collection fee.
- Reactivation
Customers that wish to reactivate a deleted account (for non payment) will be assessed a $19.95 reactivation fee. A $99.95 fee will be assessed if Webgold Hosting restores your data files to your reactivated account.
- Account Changes
There are never any fees for upgrading or downgrading your account. We will gladly make any changes you require at no cost.
- Returned (NSF) Checks
Webgold Hosting charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.
- Credit Card Chargebacks
A $50.00 chargeback fee will be assessed for each credit card chargeback received by Webgold Hosting.
- Bank Wire Payments
All TT bank wire payments will incur a $15.00USD fee. International wire transfers will be assessed a $25.00USD processing fee. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Webgold Hosting or the amount credited to your account will be less than your intended payment.
Credit Card Disputes/Chargebacks
Webgold Hosting has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Webgold Hosting's discretion. A charge of $50.00 per chargeback will be assessed to all accounts that receive a chargeback. If you have a question about a charge on your bill please contact our billing department immediately to resolve the issue. If an error was made on our part, we will work with you to correct it.
Billing/Price Changes
While Webgold Hosting will make every effort to notify customers of any changes to their services, Webgold Hosting's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.
If you have any questions regarding these policies, please email billing@webgoldhosting.com.
